gbd11's Privacy Policy

gbd11 is a trusted online gaming and betting platform serving users in Bangladesh. We place the highest importance on the privacy of our users' personal information. This Privacy Policy document describes how gbd11 collects, uses, stores, and where necessary shares your personal information with third parties.

By using gbd11's services through our website, mobile platform, or any other digital channel, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this policy, we ask that you refrain from using our platform.

gbd11 uses collected information only for the specific purposes listed below. We do not use your information for unnecessary or unauthorised purposes under any circumstances.

Account Management & Verification

We use your personal information to confirm your identity and keep your account secure. This information is essential for age verification (confirming 21+) and implementing responsible gaming policies.

Financial Transaction Processing

Financial information is used to successfully complete deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, or bank transfer. A record of each transaction is kept for accounting and dispute resolution purposes.

Customer Service & Communication

We use your email and mobile number to contact you directly, resolve issues, and send important platform-related notices. This information is also used when you reach out via our 24/7 live chat and email support.

Security & Fraud Prevention

Technical information is analysed to detect any suspicious activity on the platform, prevent account hacking, and block fraudulent transactions. This is essential for protecting the interests of all users.

Service Improvement & Analysis

Anonymised statistics on gaming activity are analysed to improve the user experience on our platform. No individual user's information is revealed in this process.

We may share your information with third parties only in very limited circumstances and only to the extent necessary. gbd11 does not provide your personal information to any third party except in the situations described below.

Payment Processors

bKash, Nagad, Rocket, Upay, and banking service providers receive the minimum information necessary to complete financial transactions. These providers operate under their own privacy policies and use the information they receive solely for processing transactions.

Technology Service Providers

Trusted technology companies that assist in operating our platform's technical infrastructure (such as cloud hosting and data analytics) are contractually bound to keep your information secure. They act only on our instructions and may not use the information for their own purposes.

Legal & Regulatory Authorities

gbd11 may be required to provide necessary information based on legal obligations, court orders, or valid requests from government authorities. In such situations, we will make every legally possible effort to protect your interests.

In the Event of Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you before any such change, and the new entity will be bound to comply with this privacy policy.

Cookies are small text files stored in your browser. gbd11 uses various types of cookies to improve your experience using the service.

To keep your personal information secure, gbd11 has implemented industry-standard technical and organisational measures. Our security infrastructure operates on the following levels:

SSL/TLS Encryption

All data exchanged between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption. You can confirm this by looking for "https" and the lock icon in your browser's address bar.

Database Encryption

Sensitive information stored on our servers (particularly passwords and financial data) is encrypted using strong encryption algorithms. Even in the event of a data leak, encrypted data is not easily readable.

Access Controls

Among gbd11's internal staff, only authorised individuals can access your information. All access is recorded and regularly audited.

Two-Factor Authentication

Two-factor authentication is available to add an extra layer of security to your account. Enabling it significantly reduces the risk of unauthorised access to your account.

gbd11 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

Active Accounts

All relevant information is retained for the duration that your account remains active. This includes account details, transaction history, and gaming activity records.

Inactive or Closed Accounts

Even after an account is closed, financial transaction records may be retained for a set period to meet legal and regulatory requirements. After that period, data is securely deleted or anonymised.

Dispute-Related Information

If there is an ongoing dispute, complaint, or legal process, relevant information will be retained until that process is concluded.

gbd11's services are for individuals aged 21 and above only. We do not knowingly collect personal information from any minor.

The age verification process is strictly followed at the time of registration. If we become aware that a minor's information has been collected inadvertently, we will immediately delete that information and close the associated account.

If a parent or legal guardian believes their minor child has provided information on our platform, please contact us immediately.

This privacy policy may be revised from time to time as a result of business changes, new legal requirements, or changes to the scope of our services. Every change will be published on this page.

For important changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a clear notice when you log in to the platform
• Mentioning the update date at the top of this page

If you continue using our platform after a policy change, you will be considered to have agreed to the revised policy. If you do not agree to the changes, you may close your account and stop using the service.